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Time Matters in the Cloud: Your Firm’s Schedule Re-imagined

Prudent time management is an integral part of any successful legal practice. Today legal firms organizations leverage tech to increase efficiency, improve organization, and establish accountability. For law firms, solid legal case management software is the right tool for running the legal practice more effectively than a paper-based system.

If you are looking for dependable and user-friendly legal practice software for managing your day-to-day workflows and business operations within your law practice, Time Matters has you covered.

The Case For Time Matters (pun intended)

Time Matters is a popular practice management software ideal for small to medium-sized law firms. The tool provides solutions for organizing a firm’s calendars, date, client documentation, and much more. Incorporating the Time Matters software into your day-to-day operations can help you achieve the following:

Customized workflows

Time Matters can help you fully customize your workflows, documents, forms, and precedents and achieve higher productivity with much less. You can use the tool to quickly generate documents using Merge Templates that reduce typical errors common with manual creations. Additionally, it helps you stay highly organized by setting triggers for tasks based on approaching deadlines. The software also helps you automate all recurring tasks and manage emails, calendar entries, and research notes with much ease.

Enables internal collaboration

The software is designed to help you optimize data sharing within all levels of your organization, thanks to a centralized database. It also enables you to maintain an automated record of sensitive data related to ongoing cases and minimize malpractice risks. Other features that boost internal collaboration include functionality that allows for easy sharing of calendars and a TM Messenger that enhances communication among staff.

Data access control

Losing critical data can hamper the success of an ongoing case. Time Matters helps you control who sees and access critical information in your databases. It also guarantees compliance with all ethical and data security obligations as required by regulators. The software comes with features that effectively monitor all activities with prompt alerts on specific contacts and matters.

Data reporting

This tool also provides critical firm insights that are needed to make informed decisions. Ideally, you can create custom data reports on your staff, performance, productivity, outsourcing, and many more. You can also leverage the powerful conflict check search tool for contacts, matters, and clients.

Increase productivity

With Time Matters, anything related to a case can be located in seconds. Information such as contact information, case documents, email correspondences, notes, billing information, and many others are all contained inside the software. With everything on one platform, your staff will waste less time looking for matter-related information.

Onboarding new staff

A challenging part of onboarding staff is training. Time Matters enables automated workflows for easy process training. With an automated workflow, it is possible to build your processes into the training program. This enables you to achieve compliance across the entire workforce with minimal physical training needed.

Enables remote work

Time Matters in the cloud enables your staff to work from anywhere and at any time of the day for increased productivity. Integrating cloud into your Time Matters allows you to access your firm’s database from the web or a native app on your iOS or Android device. Ideally, your staff will continue working from any location as long as they have access to the internet.

Let Rekall Tech Help You Access Your Firm’s Database Remotely

Rekall Tech can help get your law firm into the cloud with exceptional ongoing IT support. We can migrate your Time Matters into Cloud and achieve end results that are flawless and cloud-based for your entire team to access from remote locations.

Notably, our experts will migrate the Time Matters to the cloud together with your entire firm’s infrastructure. We offer our free MS Office licensing with Rekall Cloud, configure Outlook for email and Word, and integrate both with Time Matters for best functionality, scalability, and efficiency.

We will also migrate your time and billing software to the cloud so that your Time Matters practice management software can link these pieces easily. Our goal is to recreate your office network in the cloud to achieve the same functionality and more versatility, productivity, organization, security, and zero downtime.

Once we migrate your Time Matters to the cloud, there will be no need to host, develop, or maintain the technologies in any way. The other key benefits that come with a Time Matters in the cloud include:

• Enhanced data security and storage- Cloud data are typically stored on extremely secure servers, which are backed up routinely. Regular backups reduce the risk of losing crucial client case data. Also, Cloud’s hosting servers are encrypted to the highest levels. They also boast top-notch security measures that prevent unauthorized access.
• No need to perform software maintenance– Time Matters in the cloud frees a lot of time to do what you do best; provide quality legal services to clients. Once you migrate into the cloud, the days when you had to act as an IT professional to run software updates and perform maintenance will be long gone. We will do this on your behalf and ensure your system is securely running on the newest version available. Our regular software updates mean you will experience less downtime while achieving higher productivity and greater peace of mind.
• Integration with industry platforms– Time Matters in the cloud can integrate with platforms and industry portals you regularly use, ensuring your entire matter management process run smoothly. When you can access critical portals directly from your software, you will be in a better position to build your case, process information, and run billings without having to manually transfer data.

There is no doubt implementing Cloud-based practice management software for your law firm helps streamline business operations for a greater bottom line. If you are looking to migrate your Time Matters to the cloud but don’t know where to start, we are here to help. We will provide a custom Time Matters system migration to the Cloud-based on your specific needs. Contact us today for information about our cloud solutions.

Top 10 Legal Practice Management Software (2021 Edition)

The legal practice management software market is growing at an astounding rate and is projected to hit $2.3 billion by 2025, from $1 billion in 2018. The surge is attributed to an increase in law firms and the numerous benefits of the software. As opposed to the past when law firms had a short list of legal practice management software, there are tons of applications and vendors in the market today. You have numerous software options to assist in managing your practice and thus increase efficiency, boost staff productivity, and enhance client satisfaction.

Regrettably, choosing the right software can be overwhelming, especially for first-time users. Luckily, the information below can help you choose the best one for your practice.

Types of Legal Software

Legal software is available in three different categories, namely;

• Practice management: This software handles functions like time, client management, billing, docketing, calendaring, and form generation.
• Accounting: They manage all-things accounting, from business accounting to financial reporting and trust accounting.
• Document management: This software caters for email management, OCR, document storage, version storage, and Index/Search.

Notably, while some software focuses on one of these categories, others combine two or more classifications. For instance, although CosmoLex and PCLaw are practice management software, they come with integrated accounting.

Choosing the Best Legal Practice Management Software

Many legal practices ask, ‘which is the best legal practice management software?’ However, there is no single best software. The best software depends on the needs of your legal firm. For example, some legal practice management software concentrates largely on accounting. But if your practice already has accounting software, such software would not be of much help.

When choosing the best software for your practice, it is best practice to start by listing down the features and functions you need most. This way, you will narrow down your options to the software with the said features. Legal practice management software’s common features include contact management, timekeeping, financial reporting, document management, calendaring, email management, billing and invoicing, task and project management, and third-party integrations.

Top Legal Practice Management Software

1.      PCLaw

It is a server-based practice management solution targeting small and midsize law firms. If you need an all-in-one solution, PCLaw is an excellent choice since you don’t require separate accounting and bookkeeping software. It comes with features such as practice management, time tracking, accounting, and billing. This software eliminates the headache associated with managing a law firm by consolidating all functions in a single platform.

2.      MyCase

It is a solution to help small-size law firms manage cases, clients, and calendars. It is renowned for its user-friendliness, and new users get accustomed quickly. The software’s comprehensive client portal allows you to share documents, updates, and other resources with your clients. Since this software is cloud-based, your legal practice does not need an on-premise server.

3.      Tabs3

Legal practices looking for billing and accounting software should consider Tabs3. It is a reliable software trusted by firms worldwide for more than 40 years to manage their billing and accounting. When teamed with Practice Master, Tabs3 offers class-leading legal management software. The newest version of the software provides excellent tools for managing documents and logging time. Tabs3 is a server-based software –you can operate it on-premise or within a private cloud.

4.      Perfect Practice

It features a broad range of tools to help you operate your practice effectively. Perfect Practice assists with matter management, billing and accounting, CRM, and time tracking. It is a favorite for many legal firms because of its adaptability and flexible reporting.

5.      CosmoLex

It is a practice management software designed to help legal practices with client and case management, billing, task management, accounting, calendaring, and time tracking. It stands out among legal software because it does not need separate software like QuickBooks to handle accounting. CosmoLex comes with a Client Portal for sharing updates and matter documents.

6.      Time Matters

It is a server-based practice management solution for calendaring, time-tracking, client and matter management, and billing. Time Matters is a great solution for law firms that require a high degree of customization. Also, firms that need software to manage matters, clients, documents, and calendars will love Time Matters.  Remarkably, this software integrates with LexisNexis products such as Juris and PCLaw.

7.      Clio

It is an easy-to-use cloud-based software for solo practices and small legal firms. It offers client and case management, calendaring, billing, task management, document assembly, and time. Clio appeals to many law firms because it integrates seamlessly with other apps such as Zapier, LawPay, and JurisPage. Also, since it is cloud-based, it allows professionals to work remotely.

8.      LEAP

It is a popular cloud-based software for case management, document automation, billing, and time tracking. One of LEAP’s greatest assets is its document/form assembly, which includes many forms and documents used in various jurisdictions. As such, it saves you time and effort used to create documents from scratch.

9.      ProLaw

It is a legal practice management, accounting, and document management solution that can be operated on-premise. ProLaw is an all-in-one solution that includes the three main components of running a practice. It is a good choice for small and midsize legal firms.

10.  PracticePanter

This software is a new yet rapidly growing software designed to streamline your legal firm’s operations. It offers a wealth of features, including task management, matter management, time tracking, legal calendaring, and client management. This solution has a client portal that enables clients to receive messages, view invoices, and make payments. It is fit for small and large practices.

Conclusion

Legal practice management software plays a vital role in helping legal professionals manage and optimize their daily operations. It gets more done in less time, and you spend most of your time strategizing and making money. Practice management software comes with appointment scheduling, contact management, billing and accounting, and document storage and sharing. While the above software are top-ranking, your law firm’s best software is one that meets your unique needs. Contact us for IT services and support for your law firm.

Law Firms Hit With Ransomware: The Way Forward

Another pandemic, possibly worse than COVID-19, has wormed its way into the legal industry, threatening to bring it to its knees. Five more law firms have joined the alarmingly growing list of firms hit by Ransomware in recent weeks.

What is even more worrying is that these attacks happen in the worst way possible: publicly. When it happens, you won’t be able to hide it from the public, and your clients. The attackers either hold your legal firm at ransom or make your sensitive data available to everyone online. There is no worse nightmare than this.

And Ransomware attacks aren’t a preserve of large firms. Many of the firms reporting attacks are those with 10 or fewer attorneys. The small firms don’t hog the limelight after an attack because it’s the big players that always make headlines. This means that even small law firms need reliable and efficient IT support services from a trusted IT service provider, such as Rekall Technologies.

Ransomware attackers have not spared software companies, either. Some companies that had launched their own cloud hosting offering were also taken down by cyber-criminals, as was the case for TrialWorks, whose clients couldn’t access their data for days. Every law firm needs to make Cybersecurity, especially Ransomware threats, a priority.

What to do to avoid being the next law firm Ransomware headline

To combat the ever-growing threat of ransomware attacks and other Cybersecurity threats, it is imperative that you take preventive measures. Here is a checklist of important measures to undertake to minimize the chances of your law firm being hit by attackers:

Install an antivirus and anti-ransomware

Your ordinary virus protection software won’t be of much help against ransomware. Attackers are always creating new ransomware, whose architecture is unique and keeps changing, making it difficult for your general-purpose vanilla antivirus to detect and fight. Your law firm, as well as your private cloud provider, should have specific anti-ransomware systems in place.

It is also important that your malware protection strategy have multiple layers. Most cyber-attacks, including ransomware, infiltrate your computer systems via email. Your firm needs protection at several levels to seal such loopholes. Every bit of data coming into your law firm needs to undergo the following checks:

• Email or exchange level
• Firewall or perimeter level
• Desktop level

Use enterprise-grade firewalls

Firewalls stand between your computer systems and the internet, helping to protect your systems from external threats such as viruses and ransomware. But not just any firewall will protect your from ransomware. Firewalls come in different grades, ranging from $600 firewalls from Best Buy or OfficeMax to the more effective $10,000 firewalls with AI-like capabilities.

Your small-scale law firm may not really need the massive firewall with AI features, though it is the most effective when it comes to fighting malware. However, you shouldn’t go for the cheapest firewalls because they are likely to let you down. Whichever option you go for, be sure it’s enterprise-grade. It may cost you, but it would be nothing compared to the harm caused by ransomware attacks.

Embark on 24/7 security monitoring

The people and processes behind your cyber-security systems are an essential factor in their efficacy when it comes to fighting security threats. You may have the best firewall or antimalware software in place, but without a professional monitoring them round the clock, and testing them regularly, these systems may be useless.

It would be difficult to spot telltale signs of security breaches, such as failed login attempts, without regular monitoring and checks. You will also be able to identify security vulnerabilities and patch them immediately to prevent cyber-criminals from exploiting them. Remediate known attack patterns, where applicable, and, if possible, block them completely.

Employ 2-Factor Authentication

The most common way data breaches occur in organizations is through compromised passwords. Cyber-criminals have upped their game, and a mere password may not be enough to deter them from breaking into your data systems. Your law firm has to find ways of securing your passwords to prevent a possible comprise.

One efficient way to keep your data safe is using the 2-Factor Authentication (2-FA), which is low-hanging fruit when preventing your passwords from being compromised. 2-FA ensures that even if your password falls into the wrong hands, it won’t be enough to allow entry into your systems. This is because in addition to the password, a second factor must be verified before logging into the system.

Here is how the 2-Factor Authentication works:

• A user logs into the system from virtual desktop, software, or cloud, with their assigned password and username
• The system then prompts the user via their smartphones or email to confirm the login (to prove that it is them trying to login)
• The user accepts the prompt, which may be a code, and which serves as a second factor, to finally log into the system. A person without the second factor can’t log in even if they have the correct password.

Encrypt your data

The rising cases of cyber-attacks against law firms mean that you can’t survive without data encryption. Data encryption makes your data undecipherable to unauthorized people, hence, useless for them. It is vital to keep your data encrypted in-transit and at-rest.

To make your data safe while traveling from one computer to another, in-transit encryption comes in handy, while at-rest secures it when stored on the cloud or on physical storage devices.

The case for ready-made security

Large law firms may have no problems instituting all security measures to safeguard them from possible ransomware attacks. However, their small and mid-size counterparts may face financial and expertise limitations and may want to opt for ready-made security. It would be much easier for such law firms to move their data to a secure private cloud offered by reliable, professional, and experienced IT service providers, like Rekall Technologies.

You won’t necessarily need to reinvent the wheel if you can partner with the right IT service provider to protect your law firm from ransomware attacks. The right provider already has all the security measures in place, and your data is much safer there. Contact us for more information regarding the security of your law firm data.

What Kind of Cloud Technologies Does Our Law Firm Need?

More than 90% of law firms across the United States have migrated to cloud-based computing, according to a study by 451 research. But which type of cloud is right for your needs? Public or private? A private cloud platform is the best of all the public cloud platforms mentioned. Moreover, the right private cloud platform not only secures your data but backs it up in redundant locations just like public clouds. Private cloud platforms offer massive benefits over public cloud providers.

What does a Private Cloud Offer Law Firms Across The US?

Reliability

Private cloud providers that cater to Law Firms have proven to be extremely reliable. They offer person-to-person support, unlike public cloud platforms. When was the last time you called Microsoft for support?

Security

Private cloud platforms are secure. As small targets, they are virtually invisible to cybercriminals but offer security and safety similar to that of a public cloud provider. Public cloud providers, on the other hand, are huge targets for hackers. While public cloud providers often tout their ability to secure your data, security on the public cloud is only as good as the IT company that implements it. Therefore, the idea of the public cloud being more secure is a misconception. 70% of law firms across the United States that host data or workloads in the cloud experienced a breach of their public cloud environment in the past year.

Flexibility

A private cloud platform is flexible. If your business utilizes a public cloud your business has to deal with two vendors, the cloud and the IT provider. Private cloud providers often bundle services thus creating fewer points of contact. This reduces frustration on the part of the customer. Additionally, private cloud providers can also customize a business’ experience beyond the standard cookie-cutter offerings of public cloud providers. These large entities can’t scale their product for an individual client experience based on need outside a set of parameters.

Support

Finally, private cloud providers, like Rekall Cloud, are supportive. We offer services that promote cooperation among all your business technologies, including unlimited support, local IT security, purchasing, management, and strategic planning. At similar costs to a public cloud, the right private cloud provider will give your business more in the short and support you for the long haul.

At Rekall Technologies, we offer a fully customized private cloud service specifically built for law firms. Compatible with all applications like document management, time, billing, accounting, Adobe Acrobat, and Microsoft Office, users can work from their office or any internet-connected device and access a cloud-based Windows desktop complete with your company-specific email and applications. This allows your employees to work from anywhere, at any time, on any device and eliminates the need for office servers or office IT infrastructure. Call Rekall Technologies at (800) 554-4166 today to see how our private cloud service can benefit your organization.

Rekall Technologies Top Legal Practice Management Software For 2021

As technology continues to integrate itself into the legal profession, there’s a growing library of legal practice management software aimed to assist practitioners in their day to day tasks. But as your law firm looks to modernize its workflow, the number of programs on the market can make that process a painstaking one.

Fortunately, Rekall has a decade of experience working with law firms, and we know what software is best suited for your needs! Are you looking for a cloud-based program? Or do you need one that can handle practice, billing, and accounting tasks? Let’s take a look at some of the most popular programs below.

Aderant

Aderant has been used in the legal industry for over 35 years, and for good reason. It shines as a billing and document management system. Its BillBlast feature incorporates several client management systems into one easy to view dashboard, allowing you to increase your staff’s productivity. Identify any billing problems, check on any outstanding invoices, and automatically submit electronic bills to your clients with ease. With several other features and tools that can easily boost your firm’s work efficiency, this software is simple to use yet has a lot of utility when it comes to overall case management.

Read the full review: rekalltech.com/aderant-software-review/
Visit website: www.aderant.com

Clio

Clio is one of the most highly rated and popular pieces of software in our list. With a three-tiered pricing structure, you’d expect a complicated and overelaborate program. However, Clio’s level of customization, intuitive user interface, and document management tools make this one of the most accessible and useful programs on the market. Clio’s easy to learn user interface allows you to integrate contacts from third party apps and create and categorize reports effortlessly. The program also has a dedicated feature devoted to eliminating the repetitiveness of filling out common documents. The feature can automatically populate forms with relevant client data that is stored on your system. Clio’s main strength is that it functions as a comprehensive case management suite that incorporates billing, document, and accounting features in a simplistic yet highly customizable way. It should definitely be considered by law firms of any size.

Read the full review: rekalltech.com/clio-software-review/
Visit website: www.clio.com

Needles

Needles was originally designed for personal injury attorneys in mind, but it can hold its own serving law firms of any type. Assisting law practitioners for over 30 years, the program’s main asset is its case and client management features. Needles’ Status Tab allows you to easily view all relevant client information in one click upon answering a phone call from said client. It also lets you track, access, and merge client documents and information into a new document. Further, the software’s Time Track feature, which can be integrated with applications such as QuickBooks, allows you to record time spent on a case and bill each unit of time with ease. Pair these functions with Needles’ customizable user interface, and you get a program that performs brilliantly in overall case management.

Read the full review: rekalltech.com/needles-software-review/
Visit website: www.needles.com

Needles in the Cloud

PCLaw

PCLaw is one of the most prominent programs when it comes to legal software. It functions as a complete accounting management system, which cannot be said of most of its competitors. Possessing back-end accounting functions, PCLaw empowers your firm to not have to rely on multiple software packages for managing your business. It is also noteworthy to mention that PCLaw includes numerous tools to track your firm’s expenses and analyze your company’s overall performance. And of course, PCLaw also has many of the case and billing management features that come with most other programs, including the ability to submit LEDES-formatted bills and identify any outstanding balances that need to be collected from clients. If you’re looking for a powerful accounting software complemented with solid case management features, this program may be right for you.

Read the full review: rekalltech.com/pclaw-review/
Visit website: software.lexisnexis.com/pclaw

PCLaw in the Cloud

ProLaw

ProLaw contains a powerful set of features that qualifies it as a true Document Management Solution, which also makes it exclusively the only piece of software to do so. Hosted on dedicated I.T. infrastructure, the program performs all three major functions that law firms do on a day to day basis: document, accounting, and case management. This essentially puts ProLaw in a league of its own when it comes to overall functionality and utility. Further utility, however, also comes in the form of the program’s Report Builder feature. With this feature, you can build reports to analyze your firm’s performance, increase staff productivity, and even see which clients are your most profitable. ProLaw’s approachable interface provides a solid platform for the software to perform in key areas of legal practice, and is definitely worth your firm’s time.

Read the full review: rekalltech.com/prolaw-software-review/
Visit website: www.elite.com/prolaw/

ProLaw in the Cloud

Tabs3

Tabs3 boasts a highly customizable and powerful billing management system. If your firm faces complex billing challenges, Tabs3 is perhaps the best piece of software for you. Tabs3 allows you to set default or custom billing rates based on which client you’re serving, and the software also makes splitting payments between timekeepers simple. Additionally, you can set up specialized fees such as contingency fees, flat fees, and retainers with ease. The program also makes timekeeping a breeze, and you can record time and transfer those time records into fees with just one click. And similar to ProLaw’s Report Builder, Tabs3 also offers a thorough Reports feature. Reports give your firm numerous analytical insights into your business, showing you timekeeper profitability, which accounts are the highest priority for collections, and which clients are your most important. Overall, Tabs3 is a fantastic piece of accounting and billing software that gives firms of any size the opportunity to increase their productivity and analyze their fiscal performance.

Read the full review: rekalltech.com/tabs3-software-review/
Visit website: www.tabs3.com/

Tabs3 in the Cloud

Time Matters

LexisNexis’s Time Matters software functions primarily as a case and billing management system. However, it does not handle accounting tasks like PCLaw does. The program is highly customizable like some other programs on our list, and allows you to use custom views to look at documents, appointments, contacts, and more. In fact, Time Matters rivals both Tabs3 and Clio in customization, and can even allow you to customize workflows and database searches. Further, the software is capable of centralizing your clients’ data, automating time entry, and integrating with both PCLaw and Juris. In sum, while Time Matters is lacking in the accounting department, its document and billing management capabilities, paired with its degree of customization, makes it a great choice for law firms who need customized software solutions.

Read the full review: rekalltech.com/time-matters-review/
Visit website: software.lexisnexis.com/timematters

Time Matters in the Cloud

Still Not Sure Which Practice Management Software is Right for Your Firm?

We can help. Rekall Technologies has assisted over 150 law firms in choosing, setting up, and configuring their legal software. Our techs are well-versed in all of the software mentioned above, and can help decide which one is right for your legal practice. Learn more about how we can host whichever legal software you choose on the cloud here.

Where To Invest Your Firm’s Money Wisely On IT In 2021

• DON’T: Stop spending money on technology altogether. 
• DO: Invest money in the RIGHT technology to build business resilience. 

We all know the state of the world and the economy right now. It’s uncertain, to say the least. Leaders across all industries are tempted to scale technology spending back. And it’s not only technology spending – but marketing, staffing, almost all areas.

But here’s the thing…

You can’t simply stop spending money on technology unless it’s absolutely, positively necessary – like when something goes terribly wrong. Although we understand the temptation, it’s important to continue embracing technology to build business resilience. Ultimately, you need to spend money on the RIGHT technology to increase business resilience:

• Cloud-based applications that let your teamwork from home easily and securely when they need to.
• Virtual private network (VPN) technology that helps you connect to the network in a safe, private manner.
• Cloud-based business phone systems that let you make and receive calls from any location with an internet connection.

Let’s talk more about this. A 30-minute discussion could help you prosper throughout 2021, despite any economic uncertainty.

The History of Rekall Technologies’ Unbeatable Helpdesk Service

Don’t wait until tomorrow to get your IT problem fixed — Rekall Technologies offers 8AM – 9PM availability seven days a week because we know that responsive support is the foundation of an effective service.

We’ve all been there before: an issue comes up, and of course, you can’t get a hold of the IT guy. You’re then stuck waiting hours — or worse, days — for someone to call you back and get around to helping you find a solution.

The truth is, you deserve better.

The quality of your IT support doesn’t always come down to IT. No matter how knowledgeable your IT team may be, it won’t matter if they aren’t available to help you when you need it. The fact is that 69% of IT issues can be solved in one touch — but if no one is there to help you, you still won’t be able to get back to work.

IT support is about response – is your IT support available here when you call them? Can you get a hold of your IT support when you need it? Are your IT services just a phone call away?

It’s questions like these that prompted the Rekall Technologies team to develop an unbeatable helpDesk service.

A Brief History Of Rekall Technologies’ Helpdesk Services

The Rekall Technologies team has not always offered the extensive helpdesk service that we do today. It has been carefully developed over the course of many years, based on feedback from our clients.

Originally, we offered a simple 9AM – 5PM service like many of our competitors. For those that needed it, we also offered after-hours support, at an additional rate. However, as many of our clients were (and continue to be) law firms and members of the legal industry, it didn’t take long for us to learn that this window of support was far too limited.

As we continually sought feedback from our clients to further develop and improve our services, it became clear that law firms often needed support in the evening as well. As we gained more clients in the legal industry and hired additional support technicians, we extended our regular support hours later into the evening.

It wasn’t long until we expanded hours later into the evening again, and then added weekend service as well, having noted that none of our competitors offered it. Eventually, as we gained more and more clients, it became necessary to offer early morning support as well.

Similarly, while at the beginning we only offered email-based support, it didn’t take long to realize that many clients wanted a helpdesk phone line to call. Often, when a user is faced with a critical IT issue, they don’t want to (or simply can’t) send an email and hope it reaches the right person. They want to talk to someone about the problem — that’s why we added a support phone line to our services, staffed by a Rekall Technologies staff member (as opposed to an outsourced third-party service).

Today, we have standardized our extended support hours: 8AM – 9PM, seven days a week,  making them the baseline for all of our clients. This robust support service didn’t happen overnight — it required careful development of our service strategy and our support team, all of which was based on feedback from our clients.

3 Ways Our Clients Can Access Fast & Effective Support

1. Email: Emailing support@rekalltechnologies.com is one way that Rekall clients can access support. Support emails are sent to the Rekall support helpdesk. Once received, a technician will call you back, assess the situation and resolve your issue accurately and expediently.
2. Web: Visit our online Helpdesk portal and log a ticket directly with our system, after which a technician will call you back to resolve the issue.
3. Phone: If your email is down and cannot contact support, Rekall offers clients the ability to create support tickets by phone. Simply call (800) 554-4166 and a technician will assist you.

No matter what issue your firm is facing, you will always be able to contact the Rekall support staff and generally get a response within 10-15 minutes.

Rekall Technologies Is There When You Need Help

You need the best IT services to thrive, as simple as that. From productivity to security to communication — IT is at the heart of it all. That’s why you can’t cut corners on IT support: get the help you need from Rekall Technologies.

Meet Melissa Segall, Finance Account Manager at Rekall Technologies

For more than two years, Melissa Segall has been a valued member of Rekall Technologies’ hard-working team, excelling in her duties as Finance Account Manager. In her role, Melissa expertly manages numerous aspects of Rekall’s finances, from pricing and billing to credit card processing and payroll. Melissa even utilizes her expertise by facilitating cloud and IT audits for our cherished clients and dynamic team.

Melissa draws on her diverse range of professional experiences to enrich the Rekall Technologies team each and every day. A graduate of the University of Massachusetts, Amherst, Melissa earned her degree in Communication Disorders with a minor in Economics. She went on to receive her Master’s degree in Elementary Education, Integrated Mathematics, Science & Technology from Dowling College in New York.

After her studies, Melissa began a career in teaching on Long Island. She later moved to New Jersey and exercised her diverse skills in an office administrative position. Following her administrative position, Melissa landed at John Wiley & Sons as a Finance and Operations Assistant. Melissa ultimately became a Senior Financial Analyst during her 5+ years at Wiley & Sons, after which she took some time off to spend with her children.

Today, Melissa lives with her husband, two sons and Golden Retriever, Blu, in New Jersey. She enjoys spending quality time with her loved ones and, when she gets the opportunity, Melissa loves to cook, bike, read and craft.

It is because of skilled, driven individuals like Melissa that Rekall Technologies is able to provide the best-quality IT and cloud services available on the market today. We are proud to be the nation’s #1 Private Cloud & Managed IT provider for a wide variety of law firms. Our team’s personal touch has led us to be featured on the Fortune 5000 list as well as recognized by the ABA. We truly care about our clients’ wellbeing and success — that’s why we’re committed to going the extra mile in every aspect of our services.

When you trust Rekall Technologies to fulfill your firm’s IT and cloud needs, you are guaranteed to receive reliable, top-notch care and services that our competitors simply cannot match. At Rekall, you’re never just a number — you’re a treasured client who means more to us than just a few dollar signs. Our skilled professionals will take the time to understand your specific needs and concerns so that we can provide you with superb IT and cloud services that exceed your expectations, regardless of the size of your firm.

Let us take the frustration out of your team’s day-to-day operations by offering you the peace of mind that comes with high-quality, no-gimmick IT services. Our Rekall Technologies team is honored to be your comprehensive I.T. and private cloud provider as well as your advisor in all things technology. To upgrade your current offering, simply connect with one of our knowledgeable experts by calling (800) 554-4166 or by filling out our quick contact form today!

Caring for Our Cherished Team and Clients During COVID-19

Along with so many other businesses, teams and families, Rekall Technologies has been working diligently over the past year to navigate the various effects of the COVID-19 pandemic. While our day-to-day reality has significantly changed because of the pandemic, Rekall’s IT and cloud experts haven’t skipped a beat. In fact, thanks to work-from-home configurations and our high-quality cloud solutions, our clients have been able to keep moving forward despite the challenging circumstances that we’re all facing. Take a look at the different ways that our team has adapted during the COVID-19 pandemic so that we can continue providing exceptional, tailor-made IT services to our valued firms.

How We’re Staying Safe

In order to maintain optimal safety conditions for our hard-working team and valued clients, Rekall Technologies’ professionals are following a rotating on/off-site schedule. Three technicians are in the office at all times, which allows us to continue shipping hardware to clients as needed, without unnecessary delays.

Moreover, whether we are working in the office or on-site, we have implemented the use of PPE (personal protective equipment) such as masks, hand sanitizer and touchless appliances in an effort to minimize the spread of COVID-19. We are not only prioritizing our team’s safety during this time but also the safety of our clients as we continue to provide excellent IT and cloud services to firms of all sizes.

Is WFH Our Long-Term Solution?

Over the past year, many of our clients have found that work-from-home configurations may be a long-term solution for their teams even after the pandemic. While this shift has the potential to drastically reduce overhead costs, here at Rekall Technologies, our team plans to return to the office when it is safe to do so. Our friendly professionals truly enjoy working together on-site in a unique, positive office atmosphere.

Boosting Team Morale With Creative Alternatives

At Rekall Technologies, we believe that the positivity of our cohesive team trickles down into the care and service that our clients receive. With a new work-from-home schedule, our dynamic team has had to find new ways to stay connected. Prior to the pandemic, we facilitated team bonding with regular in-person activities and events, such as our quarterly team dinners. However, to adjust to the constraints of the pandemic, our team has begun utilizing Microsoft Teams to host frequent meetings that keep everyone on the same page, working towards our collective goals.

Moreover, we have created clubs — such as the Gaming Club — which allows our skilled professionals to enjoy a leisure activity together, off the clock. We firmly believe that each of these efforts to boost team morale will be reflected in the attentive services that our cherished clients receive now and in the years to come.

Our Experienced Experts Are Here for You

Our Rekall Technologies experts understand that the COVID-19 pandemic has created numerous unexpected challenges for you, your business and your family. We, too, have felt these negative effects — however, with an unwavering commitment to team unity and customer service, we have managed to adapt to new circumstances with a positive outlook.

As your partner in IT and cloud services, we are committed to helping you thrive during these difficult times. For a helping hand, simply connect with our friendly team by calling (800) 554-4166 or by filling out our quick contact form today.