MANAGED IT SERVICES

A Proactive Plan for Your Law Firm IT

There is no other approach to IT than that of a proactive one reducing downtime avoiding unplanned IT expenses and increasing firm productivity overall. To obtain this, Rekall builds custom IT plans specifically tailored to your law firm needs.

Superior Helpdesk Support

Rekall offers quick and accurate remote helpdesk support as well as same-day onsite support. Rekall technicians are trained to support all technologies associated with your law firm from mobile device issues to server crashes and everything in between. Rekall technicians are courteous, personable, and accurate in their troubleshooting. Rekall believes that an IT company is only as good as the support it provides. Rekall looks for a special blend of helpdesk technician who is both technologically gifted and possesses an extremely positive attitude.

  • Unlimited Support Plans
  • Remote & Onsite Support
  • Courteous, Personable Technicians
  • Server & Desktop Support
  • Network & Infrastructure Support
  • Mobile Device Support
  • VPN & Remote Access Support
  • Printing & Scanning Support
  • Application Support & Maintenance

Cloud Based Disaster Recovery

Rekall’s Cloud Disaster Recovery service allows downed servers to be brought back to life on Rekall’s Private Cloud within minutes. Images of your server are backed up to Rekall’s Tier III data facilities multiple times per day. If your server were to crash and be down for an extended period of time, Rekall will revive that server image on the cloud offering your firm temporary uninterrupted access to your firm data in the cloud. Once Rekall repairs your office server, every can continue working from the local server as they do normally.

  • VPN Encryption Protects Firm Data
  • Redundant Tier III Cloud Data Facilities
  • Daily Server Image Backups
  • Enterprise Level Data Security
  • Seamless Cloud Transition
  • Zero Downtime
  • Zero Productivity Loss

Email Hosting & Encryption

Rekall supports Office 365 for law firms and has been migrating law firm email to one of the nation’s top Hosted Exchange providers, Sherweb. Incorporating advanced security that law firms cannot live without is the Rekall standard, may it be advanced TLS or DLP encryption for real estate & patent firms, or firms who work with the medical industry. Advanced spam filtering is also offered as well as journaling and advanced archiving functions. All email services offered by Rekall follow the highest HIPAA complaint security standards. Rekall will migrate your firm email, monitor it and support it 100%.

  • Exchange Email Hosting
  • Spam Filtering
  • Journaling / Archiving
  • Office 365 Hosting & Support
  • TLS Encryption
  • End-to-End Encryption
  • Data Loss Prevention (DLP)

Enterprise Level Firewall Security

Rekall enterprise level firewalls can block email spam and viruses, even block websites based on category. The Rekall firewall can manage 256-bit encrypted VPN tunnels between offices for secure remote access as well as manage multiple internet service provider connections for an automatic internet fail-over scenario. Our firewall has the ability to only allow network connectivity to pre-authorized devices securing against rouge devices on the network. Finally, it is the only firewall service to block Ransomware through web traffic and email transmissions.

  • Intrusion Detection Services
  • Intrusion Prevention Services
  • Web Content Filtering
  • Encrypted 256-Bit VPN
  • Automated Internet Fail-over
  • Gateway Antivirus
  • Detailed Web Usage Reporting
  • Ransomware Detection & Mitigation
  • Kaspersky & Sophos AV Definitions
  • Ransomware Detection & Filtering

Asset Tracking

An asset can be defined as a firm owned desktop, laptop, printer, server, or mobile device. Managing firm assets safeguard against devices being lost or stolen. Firm admin’s will never again have to hunt down devices. Administrators will know who has access to which firm devices, and in situations of termination be able to disable, lock and easily recover these devices through the Rekall Asset Tracking Console.

  • Firm Device Management
  • Remotely Lock & Reset Devices
  • Location Services Included
  • Guaranteed Hardware Return
  • Control Asset Utilization
  • Asset Inventory Generation

Asset Monitoring & Management

Every Rekall client receives Rekall’s Asset Monitoring & Management packages because it offers antivirus for all workstations, laptops, and servers, plus  it also tracks all assets including mobile devices. The system also manages updates for Windows and third-party applications. It also acts as an alert monitoring console, notifying technicians when problems arise with client desktops, servers, or mobile devices, 24x7. This system is the ultimate tool for proactive monitoring in the fight against law firm downtime.

  • Scheduled Windows Updates
  • Scheduled Third Party Updates
  • Secure Remote Access
  • Included Desktop Antivirus
  • Automated Alerts
  • 22 Daily System Checks
  • 48 Warning Categories
  • Proactive Monitoring
  • Desktop & Server Monitoring
  • Mobile Device Monitoring

Get in touch and let Rekall start solving your problems today!