Here is a continuation of the most popular questions we receive when speaking to law firms about Rekall’s Private Cloud service.
Q. Can I purchase PC hardware through Rekall?
Absolutely, we have hardware vendor relationships that will most definitely save your firm money. On the cloud you do not need standard PC’s our clients generally purchase low cost desktops when utilizing the cloud.
Q. Will you support my smartphones, if so, to what degree?
Absolutely, we will support email, cloud access, pretty much anything you need on your Apple, Android, Windows or BlackBerry device. We have the ability to remote into your mobile devices and make configurations for you as well as monitor and control your firm mobile devices on en encryption level depending on your firm needs.
Q. What happens if I’m legally obligated to provide my data to a third party such as if my firm is served with a subpoena?
Rekall will work with your firm in these situations. With your approval we will export a copy of your entire server or just a copy of the data needed and send it off on a portable hard drive to the third party. If need be, we will work with the third party while keeping you in the loop 100%. We have done this before and have a lot of experience with these situations. Our priority and loyalty is always to our client.
Q. How does the migration process work, how do I get my files to the cloud?
From the initial quote to the agreement to the migration Rekall handles it all. Our techs gain remote access to your network and start the upload process once your cloud server is built out. Depending on your local internet speed and the size of your data it is a relatively quick process. All migrations are generally done over a weekend in an attempt to lower firm downtime.
Q. Will all my law firm software work in the Cloud?
Yes, all your law firm software will work on the cloud. We have a TON of experience configuring and customizing software to work in our environment. Your firm will benefit from our experience in getting your software to work on the cloud. Even non-Terminal Server compliant software will work on the cloud as we are a fully customizable cloud solution.
Q. How does Printing & Scanning work in the Cloud?
Printing & scanning work identically to how they work in your office right now. Printers redirect to the cloud session automatically and during the migration process, techs setup scan to email on your printer or copier so scans go directly to the cloud.
Q. Does Rekall Cloud cover all the software licenses we will need?
Rekall will cover your Microsoft licensing for Office (Word, Excel, PowerPoint etc…), Windows Server & SQL as well. All licenses are through the Microsoft SPLA network and are audited each month.