Your needs shape our support—what you need, how you need it, and when. Our support is directly informed by client feedback, hands-on experience, and a strong belief that service should feel personal. Before implementing changes, we ask clients what they think. This “majority rules” mentality has influenced how our support has evolved and continues to guide where we’re headed.
Over the years, we have worked with a wide range of clients and across countless business applications. We’ll work with you, the vendor, and any third parties to resolve your issue. Because we never say “that’s not our problem,” we’ve developed extensive experience with industry-specific software, including:
Don’t see your industry tools? Don’t worry. We work with many industries beyond this list.
Get in touch to learn more.
We can resolve most technology issues remotely. For planned work, we schedule onsite visits in advance. Typically this is for setting up desktops, installing devices, and checking physical equipment. But if we can’t handle your issue remotely, we can come to you—even for same-day service. Whatever your issue, contact our help desk, and we’ll take it from there.
Whether you reach us by phone, email, or our website, one thing is certain: you will get a fast response—usually between 3 and 5 minutes—from a human.
Behind the scenes, the personalization continues. Your ticket is not just thrown into an automation queue. A coordinator reviews all tickets and assigns them to the technician best suited to meet your needs, based on skill set, experience, and familiarity with your business.
We can resolve most issues quickly and without any interruption to your workday. When you need an onsite visit, local clients can often receive help the same day. But no matter where your business operates, Rekall has you covered.
When you call us, a person always picks up so you can explain your situation, rather than guessing which preset option fits or getting generic responses from a chatbot.
You can also submit a support ticket directly from our homepage. Look for the “submit a support ticket” button. Or, click “Get Support” at the top of the site.
You can reach us from 8 a.m. to 9 p.m. seven days a week, including holidays.
Our entry-level technicians are held to a higher standard than most IT companies’ level 1 technicians, functioning more like level 2 techs. This allows us to resolve more issues quickly without escalation.
Before our technicians are put into the field, they must reach internal confidence and competency milestones. That means being technically proficient, holding relevant certifications, and knowing how to communicate clearly and document properly—because solving a problem isn’t enough if the client doesn’t understand what happened or why.
For more complex issues—ransomware, security breaches, mailbox breaches, or advanced infrastructure problems—our coordinator routes your ticket to senior-level technicians who specialize in exactly those scenarios.
Technology doesn’t stand still, and neither do we. Our technicians are expected to hold certifications and encouraged to continue learning. When our projects or operations teams adopt new tech, our help desk is trained on it as well. You’re supported properly from your first interaction to your last.
Every Rekall client has a dedicated Strategic Account Manager—someone who knows your business, understands your setup, and can be reached directly when a situation needs more than a help desk ticket. For urgent or sensitive matters, your account manager is your point of escalation, making sure the right people are involved and nothing falls through the cracks.
Whether you’re a current client with an issue that needs solving now or a future client looking for IT support that is easy, fast, and human, Rekall is ready to help.
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