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Here’s Why Your Law Firm Needs a VoIP Phone System

by | Aug 17, 2020 | Law Firm Tips | 0 comments

There’s never been a better time to look at your firm’s technology infrastructure. If you’re working from home and calling into your voicemail to listen your messages and missed calls, it’s time to consider a VoIP phone system. A Voice over Internet Protocol (VoIP) system allows you to essentially bring your office phone with you. Whether it’s using an app on your cell phone or having an office phone dual ring in your home office, the convenience is second to none.

Cost Effective Solution

Most VoIP phone systems that are out on the market today are usually priced at a modest $20-25 per month per user, and come with a wealth of immensely useful features that go beyond basic calling, forwarding, and voicemail functionality. With today’s ever-changing legal landscape, it’s more important than ever for your staff to stay connected.

Bring your Phone Anywhere

Most VoIP systems come with a dial by name directory, an automated attendant (think digital receptionist), and automated call forwarding to users’ personal phones. A majority also offer applications on Apple, Android, and desktop computers that turn your personal device into your work phone, too. This liberates your staff from being tied down to a single physical location (e.g. office phone), and it can even eliminate the need to purchase costly headsets that are often associated with outdated phone systems. With VoIP, you can use Bluetooth headsets, or even the Bluetooth in your car to take calls.

No More Calling in for Voicemail

As mentioned previously, VoIP systems go far beyond standard calling, forwarding, and voicemail features. In fact, a wide majority offer audio and speech-to-text voicemail transcription alongside automated email alerts on all your devices when you receive a new message, going far beyond what traditional phone systems are capable of. When it comes to calling capabilities, VoIP enables calling, forwarding, transferring, and conferencing calling and bridging from any device. You can even set up call groups if you want your firm to still have a personal touch when it comes to customer service, even if you don’t have a dedicated receptionist. For example, you can have a group of 3 paralegals set up to answer the phone, and the VoIP phone system rotates and distributes calls evenly among the group.

Customizable Services Based upon your Needs

One of the major add-on services that our clients always rave about is call recording. This feature not only records every call in your firm, but it also enables you to listen to calls live as they go, allowing you to train new hires and to maintain the good standard of customer service that your clients are used to. Some other add-ons particularly useful for law firms include anti-spam services that auto-screen every incoming call, the ability to sync your phone with Microsoft Outlook, preconfigured/customizable holiday voice recordings, shared voicemail inboxes, and even the ability to assign hidden extensions or direct numbers to staff that bypass the receptionist. No matter which VoIP provider you choose, installation should be covered by the provider, include no up-front cost, and only take a few hours. And while at Rekall Technicians are well-versed in legal technologies and we know what successful law firms are doing when it comes to phone system integration, having assisted with hundreds of integrations for our clients. If you’re interested in learning more about a VoIP phone system for your firm, we urge you to reach out.

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