IT Projects & Special Requests

More Than a Help Desk

Rekall handles more than day-to-day help desk needs. For complex, one-off technology needs—from office moves and large installations to hardware procurement and software transitions—we manage the entire process from planning through completion.

Hear from Ross Siroti, CEO and Owner

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What is a Project

A project is any technology-changing event. When the project team gets involved, it usually means the work requires deeper planning, more advanced technical execution, or a significant change to how your business uses technology. The project team includes some of Rekall’s most experienced technicians. When your request comes in, a Strategic Account Manager will speak with you to clarify your need. Then, we’ll create a proposal and schedule the work.

Common Projects Include:

Office Moves & New Location Setups

Office moves involve more complexities than most businesses anticipate. Rekall manages the entire process—from the first walk-through of your new space to the moment your team sits down and gets to work—so nothing falls through the cracks and your go-live day runs smoothly.

Throughout every stage of your move, your dedicated Strategic Account Manager and our operations team maintain consistent communication, so you always know where things stand.

Project Planning & Coordination

Network and Infrastructure Setup

Workstation & Equipment Setup

Internet Coordination

Business Transitions: Splits, Mergers, & Changes

When a business undergoes significant structural change, the technology implications are rarely straightforward. Data has to be separated cleanly, systems untangled with care, and both entities kept running without interruption. A mistake at any stage can be costly.

Rekall has guided law firms, construction companies, and other businesses through complex transitions, acting as a technical partner to both sides of the equation. Our role is to make sure nothing gets lost, duplicated, or left behind.

These transitions are high stakes. Rekall’s job is to make sure the technology side never makes them harder than they already are.

Infrastructure & Installation Projects

Some technology projects don’t fit neatly into an office move or business transition, but they’re still too significant for standard helpdesk support. Large installations, new phone systems, network upgrades, software integrations, and similar projects are scoped, planned, and executed by Rekall’s project team with the same end-to-end approach we bring to every project we take on.

We’ll even do the research for you at no extra charge. If you have a business goal, a technology need, or just a frustration with your current system, talk to us. We’ll research potential solutions, compare products, gather pricing, organize vendor meetings, and help you make an informed decision before a single change is made.

Software Integration

Switching software platforms is rarely as simple as it sounds. Rekall manages the project from start to finish—including planning, vendor coordination, implementation, user setup, and ongoing support after completion—while minimizing disruption and protecting your data throughout the process. Some common software projects include:

  • Document management systems
  • Billing systems
  • Industry-specific business applications
  • Workflow and process management tools

Moving to the cloud looks different for every business. Rekall helps move documents, applications, desktops, and workflows into the right cloud environment—whether that means a virtual desktop setup, document migration, or hosting a legacy application so you don’t have to replace it. Common migration destinations include:

  • SharePoint
  • OneDrive
  • NetDocuments
  • Virtual desktops
  • Hosted applications

Not sure which path is right for your business?

For teams that work across offices, from home, or on the road, a properly configured phone system keeps everyone connected and reachable wherever they’re working. Rekall handles the full VoIP implementation—from initial setup and configuration to staff training and ongoing support.

  • Implement and configure VoIP phone systems.
  • Set up routing: call forwarding, follow-me calling, and call prompts.
  • Configure messaging: voicemail, email transcription, on-hold audio.
  • Set up virtual receptionist and automated call management.
  • Train staff on system use.
  • Provide continuing support after go-live.

A conference room today needs to support in-person meetings, remote participants, and presentations without a tangle of cords and confusion. Rekall can outfit your space with everything you need:

  • LED displays and monitors
    Interactive digital whiteboards
  • Audio systems and video bars
  • Computer system and connectivity hubs
  • Clean cable management and power solutions

Hardware Procurement

When your business needs new equipment, Rekall handles the entire process—from selecting the right product and placing the order to configuring the device and getting it into your hands, ready to use. You don’t need to research specs, compare vendors, or coordinate shipping. Just tell us what you need.

Rekall offers three ways to deliver hardware depending on your situation:

Direct to You

Hardware ships straight to your location. Rekall connects remotely after delivery and configures everything so the device is ready to use.

Pre-Configured

Hardware ships to Rekall first. We handle the full setup—user accounts, software, security, and domain connection—then ship it to you. You just have to open the box and get to work.

Onsite Installation

For desktops or more complex setups, Rekall comes to you, installs the hardware, sets up monitors and peripherals, and configures everything on the spot.

When multiple options are available, we’ll present them across budget ranges so you can choose what fits your needs. And because we track your hardware preferences over time, repeat purchases are streamlined—no need to re-explain the one that your team uses.

AI Integrations

AI is no longer a future consideration. Clients across industries are actively looking to incorporate it into their workflows, document management systems, databases, and daily business processes. Rekall helps businesses move beyond the hype and into practical implementation by connecting AI tools to existing applications, documents, and data to streamline their workday.

Whether you’re exploring AI-assisted document management, workflow automation, or integration with an existing business platform, Rekall can help you evaluate options, understand the security and privacy implications, and implement the right solution for your business’s operations. If AI is on your radar, it’s worth a conversation.

Ready to Get Started?

Current clients can submit a support ticket, which will be directed to the technician best qualified to handle your project. If you’re not yet a Rekall client but have a complex project on the horizon, we’d love to talk.

Schedule a Free Discovery Call