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Unlimited Helpdesk Support on Rekall Cloud

by | Feb 10, 2016 | Useful Tech Tips | 2 comments

For many law firms, it’s a tough decision when considering moving the entire firm to a private cloud platform like Rekall’s private cloud. In an attempt to ease partner minds Rekall has instituted unlimited support plans for cloud clients who wish to have their helpdesk support covered 100% without worry of IT support cost spikes.

Rekall’s unlimited support is exactly that, unlimited helpdesk support between standard business hours. No matter the issue, unlimited support will cover major and minor requests ranging from mobile device issues, cloud server issues, Word & Outlook issues, and email issues in addition to printing, scanning and cloud connectivity issues, just to name a few.

Unlimited support offers users an unlimited resource where questions can be answers quickly so no one suffers in silence which overall increases productivity and internal tech knowledge.

2 Comments

  1. Robert Jahnsen Esq.

    What is covered by unlimited support exactly?

    Reply
    • Ross Siroti

      Hi Robert, we have plans that include unlimited onsite, unlimited offsite or both in one package. These unlimited plans cover hardware and software support. May it be an issue with your printer, PC, mobile device or cloud server we will work with the issue as our staff is well versed in troubleshooting pretty much anything attached to your firm network.

      Reply

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